Help

 

General

How do I set up an online account?

To set up an online account, click on the “Subscribe” tab in the menu bar at the top of the page, and follow the on-screen instructions.


How do I post in the Forum?

Posting in the Forum requires an online account with a valid e-mail address. You do not need to be a subscriber, but you do need to set up your account by clicking on the “Subscribe” tab in the menu bar at the top of the page.


Do you have to be a subscriber to participate in the Forum?

No, anyone is welcome to post on our Forum. But you must set up an online account with us first. Only those with an account can post on the Forum.


How do I advertise in Sommelier Journal?

Advertising is available in Sommelier Journal and on SommelierJournal.com. Please contact your appropriate sales representative.


How do I place a classified ad in Sommelier Journal?

Print and online classifieds are available on a per-word basis. Our rates and placement information are (link to “Classifieds” sub “Print Classifieds”)available(/link) on our Classifieds page. Display classified ads are sold through your appropriate sales representative.


How do I place a job in Jobline?

Jobline ads for employment opportunities in the wine and hospitality industry are free of charge to the employer. Go to the (link to “Classifieds” sub “Jobline”)Jobline page for more information.


How can I purchase a back issue?

Back issues can be purchased through our “Subscribe” menu. First, you must set up an online account with us. Then click on “Back Issues” to select the issue you would like to purchase. Not all issues may be available.


How can I purchase a reprint?

Reprints are available to purchase through Sommelier Journal. For more information, contact Rachel Zawila at (303) 440-0372 or rachel@sommelierjournal.com.


How do I join the Retailer Program and sell single-issue copies in my wine store?

Single issues of Sommelier Journal can be sold in wine stores through our Retailer Program. Issues are sent to you on consignment, and you keep 35% of the cover price for each issue sold. Contact Phil Vogels at philvogels@sommelierjournal.com or (303) 440-0372 for more information.


How can I submit an event for the Calendar?

Calendar events are published in the Notebook section of each issue. Submit your event (including a brief description, date, place, web address, and contact phone number) to Rachel Zawila at rachel@sommelierjournal.com at least two months prior to the month of the event. Sommelier Journal publishes only events of interest to our professional readers.


Why can I only access some of the articles in the most recent issue?

Only selected articles are available to the general public. Subscribers have access to all articles. If you are already a subscriber, you need to set up an online account to access subscriber-only features of the website.


How do you interpret the Snapshot graph in a Tasting Panel?

The Snapshot graph in a Tasting Panel article is designed to portray the general consensus of the tasting group. For a detailed explanation, please visit our Snapshot page.


What is Sommelier Journal’s tasting policy?

Sommelier Journal’s tasting policy can be read in full on our Tasting Policy page.


How do I submit a wine to Sommelier Journal for review?

Sommelier Journal does not score wines. Samples are occasionally requested for Tasting Panels and for articles on particular wineries or regions. If you are interested in submitting a sample, please contact Rachel Zawila at rachel@sommelierjournal.com in advance.


I am interested in writing for Sommelier Journal. How do I submit an article?


Sommelier Journal accepts freelance articles on assignment, but rarely on speculation. Articles must be appropriate for our professional audience. It’s best to send your proposals and story ideas to Rachel Zawila at rachel@sommelierjournal.com before writing a complete article. If you have not written for Sommelier Journal in the past, please include samples of your writing.


Subscription

How do I sign up for a subscription online?

To subscribe, click on the “Subscribe” tab in the menu bar at the top of the page. You will first need to set up an online account, then follow the prompts to enter your subscription information and make payment. Please note that we accept only VISA or MasterCard.


How do I give a gift subscription?

To give a gift subscription, click on the “Subscribe” tab in the menu bar at the top of the page. You will first need to set up an online account. Please note that all accounts can only have one subscription linked to them. It is therefore preferable to use the e-mail address and name of the person you are giving the gift to, rather than your own. If you use your own, you will not be able to use this account to purchase any subscriptions other than renewals for the giftee. After setting up an account, follow the prompts to enter the subscription information. The different billing address (yours) and mailing address (the person you are giving the gift to) will automatically make it a gift order. Then follow the prompts to make your payment. Please note that we only accept VISA or MasterCard.


I am a subscriber. Why am I having trouble accessing subscriber-only online content?

Even if you are a subscriber, you need to have an online account set up and linked to your print subscription before you can access subscriber-only online content. To set up your account, click on the “Subscribe” tab in the menu bar at the top of the page. After entering your account details, click on “Already a Subscriber.” The system will attempt to link your account with your print subscription. If it is unable to do so, you will be prompted to enter your subscriber key code. This is a five-character alphanumeric code found on your subscription label. If you cannot locate your code, contact us at philvogels@sommelierjournal.com or (303) 440-0372.


I set up an online account, but when I told the system I was already a subscriber, it couldn’t find me.

Sometimes the system is not able to match online accounts with print subscriptions. If this happens, you will be prompted to enter your subscriber key code. This is a five-character alphanumeric code found on your subscription label. If you cannot locate your code, contact us at philvogels@sommelierjournal.com or (303) 440-0372.


How do I find my subscriber key code?

Your subscriber key code is a five-character alphanumeric code that can be found on your subscription label. If you cannot locate your code, contact us at philvogels@sommelierjournal.com or (303) 440-0372.


I am trying to sign up for a subscription, but my credit card keeps getting declined.

There are several reasons why a credit card may be declined by our authorization system. First, we accept only VISA or MasterCard. Please double-check the numbers on your card, including the expiration date and CVV2 code (the three-digit code on the back of the card). For security reasons, the billing address you enter must match the billing address of the credit card you provide, including the ZIP code. Finally, the name you enter as the name on the card must match the name on file with the credit-card company. If you are still having trouble, please contact us at philvogels@sommelierjournal.com or (303) 440-0372.


How do I renew my subscription online?


Subscription renewals can be done through our “Subscribe” menu. First, you must set up an online account with us or login to your existing account. Then click on “Renew Subscription” and follow the instructions.


Managing Your Account

How do I change my username or password?

To modify any of your account details, click on “My Account” in the menu bar at the bottom of the screen. Then you can change any of your online account information. Your username must be a valid e-mail address.


How do I change my mailing or billing address?

To modify any of your account details, click on “My Account” in the menu bar at the bottom of the screen. Then you can change any of your online account information.


Why does my username have to be an e-mail address?


We require usernames to be valid e-mail addresses to reduce the amount of spam in our Forum. Note that the username visible in the Forum will not be your e-mail address, and your address will not be given or sold to any third party.


If your question does not appear here, please contact us at info@sommelierjournal.com or at (303) 440-0372.